Contact Us
ONLINE ORDERS
Please see our FAQ for any online order related queries.
For any further questions regarding online orders, tracking, delivery, and shipping, please call 1300 060 116.
Our phone line and live chat operate Monday to Saturday, hours outlined below. Alternatively, you can email us at [email protected].
PHONE LINES & EMAIL:
Monday – Friday: 9am – 5pm AEST
Saturday – Sun: 10am – 3pm AEST
LIVE CHAT:
Monday – Friday: 9am – 6pm AEST
GENERAL ENQUIRIES
For any questions or more information about our products, please call the L'Oréal Advisory Bureau on 1300 651 991 (for the cost of a local call).
CREATORS & INFLUENCER ENQUIRIES
Love Kérastase? Are you an AU/NZ creator with 2K+ followers looking to take your content to the next level? Join our creator community, LOREALISTAR. Visit for more information: https://anz.lorealistar.com/.