Frequently Asked Questions

Yes! Log into your account on kerastase.com.au and visit My Rewards to check your member account details and update any of your personal details.

All you need to do is create an account online which includes providing your full name, your email address, and setting a password. There are no other requirements to join, but in order to be eligible for an Kérastase Loyalty Club Birthday Reward, you’ll also need to provide your date and month of birth. See how to join

Collect points every time you shop online with Kérastase when logged into your Kérastase Loyalty Club account. Earn 1 point for every dollar you spend at www.kerastase.com.au. See how to earn points

Yes, each point expires 12 months after it was earned. Also, if you return your order after points were assigned, those points will be deducted from your points balance and tier spend. Check your points

Points for purchases made at www.kerastase.com.au will be awarded once the order is shipped.

Feel free to call us at 1300 060 116 or Contact Us, We’re happy to help.

It’s easy. Simply log into your online account and click "Claim" on any available voucher in your Kérastase Club Rewards Dashboard, and then follow the instructions at checkout to complete your purchase with your reward applied
You can also claim vouchers in the cart section.

Your Redeemable Points are the number of points you have available to claim for vouchers. This number decreases with each reward you redeem. Points expire 12 months from when they are earned. To review your current points balance, visit your Kérastase Club Rewards Dashboard after logging into your online account.

Sorry, you cannot transfer (or sell) points or redeemed rewards to anyone else. Any accounts suspected of this will lead to forfeiture of acquired points and possible suspension or termination of your account.

Currently vouchers are only available to be redeemed online at www.kerastase.com.au.

Yes, if you return or cancel an order in which you redeemed a rewards voucher, you will be reissued the voucher to your account, with its original expiry. You will not receive the points back.

You may claim as many rewards vouchers as you like, but you can only use one rewards voucher per transaction. Other benefits, such as tier benefits, may be able to be used in conjunction with rewards vouchers depending on the promotion. More information will be provided to you at the time of each promotion.

Points can be redeemed for full-sized products & loyalty-exclusive items in the Rewards Catalogue. To redeem, log into your account, click the rewards catalogue and browse the items. Each item will have a points value assigned. When you select an item & add it to cart, those points will be deducted from your points balance. You must have enough points available in your account to checkout & your total transaction value must be $1 or more.

Your Kérastase Club Rewards emails are an important part of being a member to the program, and are separate from the Kérastase marketing emails. These emails notify you about crucial aspects of the program, such as when you are eligible for a reward or when you upgrade, downgrade or maintain a tier.
If you no longer wish to receive these Kérastase Club Rewards emails, we are sorry to see you miss out on important My Kérastase Reward news, but you can click ‘unsubscribe from rewards program emails’ at the bottom of your latest Kérastase Club Rewards email, contact customer service on 1300 060 116 or  Contact Us.
Alternatively, if you are looking to unsubscribe from marketing emails, log in to your online account and select ‘no’ against the ‘Marketing Emails’ check box on the My Account page, or click ‘unsubscribe’ at the bottom of your latest Kérastase marketing email and update your preferences.

The more you spend with us, the more benefits you receive. Enjoy luxurious privileges and experiences as you start climbing the loyalty tiers.

PREMIER: $0-$149.99 spent in a membership year
Benefits include:

• Access to Kérastase voucher catalogue
• PREMIER Birthday Reward (if you provided your date of birth when you signed up to Kérastase Club Rewards)

ELITE: $150-$499.99 spent in a membership year
Benefits include:

• Access to Kérastase voucher catalogue
• ELITE Birthday Reward (if you provided your date of birth when you signed up to Kérastase Club Rewards)
• Access to participate in one exclusive promotion
• Early Access to new launches and promotions

ULTIME: $500+ spent in a membership year
Benefits include:

• Access to Kérastase voucher catalogue
• ULTIME Birthday Reward (if you provided your date of birth when you signed up to Kérastase Club Rewards)
• Access to participate in two exclusive promotions
• Early access to new launches and promotions
• Access to double points events
• Full size luxury gift

Your Kérastase Club Rewards membership year starts from (i) the date you joined Kérastase Club Rewards or (ii) the date you last changed or maintained tiers (whichever date is later) and runs for 12-months. For more information, refer to the Kérastase Club Rewards terms and conditions.

 

Once you reach a tier level, you will be able to enjoy the benefits for 12 months unless your spend increases and you move up a level and enjoy even more rewards and benefits!
If your spend for those 12 months is less than the minimum required for that level, you will move to the tier that matches your spend at the end of 12 months.

On your birthday, you will receive an email to unlock exclusive access to your birthday reward (if you have not opted out of receiving loyalty communications). You can also find the reward in the Exclusive Offers section of your account, so be sure to keep your eyes open. Instructions on how to redeem each benefit will be available when you click on the reward.

You will receive an email when you receive access to exclusive benefits as part of your tier (if you have not opted out of receiving loyalty communications). You can also find some of these rewards in the My Available Benefits section of your Rewards Dashboard. Instructions on how to redeem each benefit will be available when you are notified about the reward.

To earn points you must be logged into your Kérastase Club Rewards profile. If you are not logged in, then you will be unable to earn points for your purchases or for other activities.
NOTE: Points will be added to your account at the time when your order is shipped.

We cannot award points for previous purchases. You must have been enrolled in the program prior to your purchase to earn points.