Help & Information

Track My Order

When your order and payment are validated, Kerastase sends you an initial email to confirm your order.
Then, once your order has been prepared and dispatched, you will also receive an order dispatch confirmation by e-mail.
In this second e-mail, you will find a tracking number.
You can use this tracking number to track your order via the Australia Post website. It may take up to 24 hours upon receiving your email for Australia Post to send a tracking status.

Your Personal Care

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Kérastase Decoded

Learn more about our luxurious Kérastase collections and find your very own bespoke hair care routine.

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The Right Products for You

Take the hair diagnosis quiz to find the best product mix for your hair wishes.