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How do I return my order?

We are happy to offer a free return and a full refund on any product you've purchased from us within 30 days of the date of delivery (to the extent permitted at law). Once a return authority number has been provided to you by one of our Kérastase customer service representatives, you must ensure the parcel is returned to us within 30 days to qualify for a full refund. Items must be in original and unused condition. Any Gift With Purchase received with an order must also be returned for a full refund. We do not offer refunds simply for change of mind returns that are 30 days after delivery.

For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return. If you buy Kérastase products from unauthorized retailers or other unauthorized sources, we regret that we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter.

If you should need further information regarding the return of any Kérastase products, please do not hesitate to email us at service@kerastase.com.au and it would be our pleasure to assist you however we could.

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