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How do I track my order?

When your order and payment are validated, Kérastase sends an initial e-mail to confirm your order.
Then, once your order has been prepared and dispatched, you will also receive an order dispatch confirmation by e-mail. In this second e-mail, you will find a tracking number.
By clicking on the link to the Australia Post website in this e-mail, and entering the tracking number, you will be able to track your parcel.

You didn’t find your answer? Please contact us on 1300 060 116 or email us at

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