Privacy

About this policy

This privacy policy aims to set out the principles that L’Oréal Australia Pty Limited, including each of its businesses and divisions, ("L’Oréal") will follow in the management of the personal information of individuals.
A copy of this privacy policy will be made available to anyone who requests one.

Overview

L'Oréal is committed to protecting the privacy of individuals' personal information. L'Oréal is bound by the National Privacy Principles set out in the Privacy Act 1988 (Commonwealth) ("the Act"). L’Oréal will only collect, use or disclose personal information in accordance with the Act and this privacy policy.

“Personal information” means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about a person whose identity is apparent, or can be reasonably ascertained, from the information or opinion.

L’Oréal will, from time to time, collect and use personal information. The types of personal information collected and the purposes for which that personal information will be used will depend on the circumstances.

L’Oréal will not disclose personal information of an individual to third parties except:

- where third party contractors appointed by L’Oréal require access to personal information held by L’Oréal to perform services (in which case we require these contractors to keep that personal information confidential and not to use or disclose it for any purpose other than the purpose of performing those services);

- where L’Oréal is required or authorised by law to disclose personal information, for example to law enforcement agencies; or

- with the individual’s consent.

Any person may seek access to personal information which L’Oréal holds about that person and L’Oréal will provide access to that information in accordance with the Act.

Any concerns about privacy and L’Oréal should be referred to the L’Oréal Corporate Affairs Director.

L’Oréal privacy obligations

L’Oréal is committed to protecting the privacy of individuals and is bound by the National Privacy Principles (“NPPs”) set out in the Privacy Act 1988 (Commonwealth) (the “Act”). L’Oréal will only collect, use or disclose personal information in accordance with the Act and this privacy policy. L’Oréal will not use or disclose personal information of an individual except as permitted by the relevant individual or the Act. A copy of the Act, the NPPs and the Federal Privacy Commissioner’s Guidelines to the NPPs are available from the Privacy Commissioner or at www.privacy.gov.au.

Personal information

L’Oréal will, from time to time, collect personal information.

The types of personal information L’Oréal collects and the purposes for which that personal information is used will depend on the circumstances. We give examples below of the typical information L’Oréal collects in given situations.

The Act defines some types of personal information as “sensitive information”. Personal information about a person’s racial or ethnic origin, political opinions or memberships, religious or philosophical beliefs or affiliations, professional or trade association or union memberships, sexual preferences or practices, criminal record or health is sensitive information. L’Oréal does not generally collect any sensitive information about individuals.

2.1 Consumers

L’Oréal sometimes collects personal information about consumers. This information includes name, contact information (including postal and e-mail address and telephone numbers), gender, age, product preferences and purchasing histories of consumers. We use that information to assist in the supply of products and services for promotional purposes and for our internal administrative purposes. We may also use your personal information for marketing, although we will not do so if the person concerned indicates to us that they do not wish to receive marketing material from us.

Personal information of consumers is not usually disclosed by L’Oréal to third parties.

2.2 Web Site Users

Typically, L’Oréal collects personal information from visitors to the L’Oréal web site such as name, contact information (including postal and e-mail address and telephone numbers), gender, age or age group and credit card details. Depending on the purpose for which we sought that information, we may use it to supply goods and services and for our internal administrative purposes related to that supply, or to enter people in promotions and competitions. We may also use personal information for marketing, although we will not do so if the person concerned indicates to us that they do not wish to receive marketing material from us

L’Oréal may also collect “clickstream” information (such as which areas of the web sites you have accessed, the time and date of access, the type of browser software used, the visitor’s IP address and the previous web site that the visitor has linked to the site from) from the visitors’ use of our web sites. We may also store “cookie” information (such as L’Oréal may also collect “clickstream” information (such as which areas of the web sites you have accessed, the time and date of access, the type of browser software used, the visitor’s IP address and the previous web site that the visitor has linked to the site from) from the visitors’ use of our web sites. We may also store “cookie” information (such as user preferences relating to a visitor’s use of the web site) on the visitor computer. That information is used to customise and improve L’Oréal web sites.

L’Oréal does not use cookies to retrieve from a visitors’ computer information that was not originally sent by us. We do not allow or share third party access to cookies placed by L’Oréal web sites. If visitors do not want us to store cookie information on their computer, they can adjust the settings on their Internet browser to disable this feature. However, parts of our web sites will not function if cookies have been disabled.

2.3 Applicants for Employment

L’Oréal collects a range of personal information about applicants for employment such as name, contact information (including postal and e-mail address and telephone numbers), employment and training history and any other information included as part of an application, resume or curriculum vitae. We may also obtain personal information from psychological or aptitude tests and from referees. We use all of that information only to assess a person’s suitability for available employment positions.

2.4 Suppliers, Purchasers, Customers and Contractors

The personal information L’Oréal collects about suppliers, purchasers or contractors who are individuals is typically name, contact information (including postal and e-mail addresses and telephone numbers), payment and banking details. We use that information for our transactions with you, our internal administrative purposes related to our relationship with that person as a supplier, purchaser or contractor and in building and managing our commercial relationship with them.

Disclosure of personal information

L’Oréal does not generally disclose personal information to third parties except:

- where third party contractors appointed by L’Oréal require access to personal information held by us to perform services for us or on our behalf;

- where L’Oréal is required or authorised by law to disclose personal information;
or

- with the consent of the individual concerned.

L’Oréal contracts various services to third parties to perform on our behalf and also contracts third parties to perform services for us. Examples may include processing credit card payments, fulfilling orders and delivering products, analysing data, providing marketing assistance or providing professional advice.

Where those third parties require access to personal information held by L’Oréal to perform those services, L’Oréal requires that our contractors are obliged to keep that personal information confidential and not to use or disclose it for any purpose other than performing services for us or on our behalf.

Seeking access

Individuals have the right to seek access to personal information which L’Oréal holds about them.

There are a limited number of circumstances in which L’Oréal may decline to grant such access. These are set out in the Act. Those circumstances include, but are not limited to, where granting access would reveal evaluative information generated within L’Oréal in connection with a commercially sensitive decision making process, where granting access would prejudice negotiations with that individual, where granting access would reveal information relating to existing or anticipated legal proceedings which would not be discoverable in those proceedings or where the request for access is frivolous or vexatious.

Requests for access to personal information should be made in writing to: The Corporate Affairs Director, 564 St Kilda Road, Melbourne, Victoria 3004 or by telephone on 03 8680 0000.

L’Oréal will endeavour to acknowledge such requests as soon as possible or at least within 14 days.

If L’Oréal is required to or otherwise agrees to grant access to the personal information, it will endeavour to give access within 14 days or at least within 30 days. At that time, L’Oréal will notify the person concerned of the method by which it will give them access to the information.

If L’Oréal is not required to and elects not to grant access to the personal information, it will inform the individual concerned of the grounds on which it is not required to grant access and inform them of their options to seek to have that decision reviewed.

Amendments to this policy

L’Oréal may amend this privacy policy from time to time at its discretion. For a copy of the most recent version of this policy, contact The Corporate Affairs Director, 564 St Kilda Road, Melbourne, Victoria 3004 or by telephone on 03 8680 0000.

Complaints about privacy

Individuals who feel that L’Oréal have breached its privacy obligations in its dealings with them should contact the Director Corporate Affairs, 564 St Kilda Road, Melbourne, Victoria 3004 or by telephone on 03 8680 0000.

If individuals are not satisfied with our handling of a complaint by them, they may refer the issue to the Federal Privacy Commissioner at www.privacy.gov.au.

Privacy (Part 1)

The Kérastase Paris privacy policy has been formulated in accordance with the Privacy Principles under the Privacy Act 1993 and outlines the information Kérastase Paris will collect when you visit the website and how we will use that information. It also tells you how you can verify the accuracy of your personal information submitted to Kérastase Paris through a subscription to the Kérastase Paris e-unique newsletter and how you can request that we delete or update your personal information.

When you visit the Website, we may ask you for personal information, such as contact information, personal details and your email address. We collect and use your personal information so that we can provide you with the benefits of Kérastase Paris developments and news, and to allow us to develop new products, offers and services which are relevant to you. From time to time we may use the information you give us for marketing purposes (for example to develop or promote complimentary products or services). Personal information received from you via the Website will only be used by Kérastase Paris, except as otherwise required by law or as Kérastase Paris specifically discloses to you when the information is collected.

Privacy (Part 2)

We will not disclose personal information received from you via the Website to third parties except:

Where third parties appointed by Kérastase Paris (for example, our advertising agencies) require access to personal information in order to perform our services and our business operations;
within Kérastase Paris in accordance with the law;
where Kérastase Paris is required or authorised by law to disclose personal information, for example to law enforcement agencies;
with your consent; or
where otherwise consistent with the Privacy Act 1993 and any other applicable law.
Unless you consent otherwise, your personal information will not be used for purposes that are unrelated to the Website.

When you visit the Website, we will not collect any personal information about you unless you provide it to us voluntarily. If you opt not to provide us with personal information you can still access the Website; however, you may be unable to use parts of the Website. We take all reasonable steps to ensure that any information we hold about you is kept secure and that this information is accurate and up to date. However, we will not be held responsible for events arising from unauthorised access to your personal information. You must ensure that you keep any password and accounts used on the Website confidential.

Please notify us immediately if there is any unauthorised use of your account by any other Internet user or any other breach of security.

Kérastase Paris may collect and use certain aggregate data called clickstream information (such as your web browser, operating system, pages visited, etc.) and use cookies when you visit our web pages. For example, when you visit our website, our web server will automatically record some non-personal information, including but not limited to the date and time you visited our site, the pages you visited, the referrer (the website you came from), the type of browser you are using (e.g. Internet Explorer, Firefox, Chrome), the type of operating system you are using (e.g., Windows, Mac OS), and the domain name of your Internet service provider (e.g. Telstra, Optus). You cannot be personally identified from this aggregate information.

Our cookies and clickstream information do not collect any personal information. They do not contain personal information such as your name or email address.

You can seek to update or verify the accuracy of your personal information submitted to Kérastase Paris through the Website by sending an email to privacyllpda@nz.loreal.com.

For more information about the Website contact us at Kérastase Paris, 65 Hugo Johnston Drive, PO Box 112-143 Penrose, Auckland.